Contact Tijarat first
Describe what happened, when it happened, the relevant public or account reference, and the outcome you are asking for. Never include a password, PIN, or one-time code.
Keep the record
Save the complaint reference and reply history. For a future live account issue, include the order, transaction, or document reference without sending secrets.
External escalation
When live brokerage opens, unresolved matters can follow the routes applicable through PSX, SECP, and other relevant market institutions. The Investor Portal keeps those links together.
The short version.
- Facts and references help
- Social media is not a complaint record
- External routes depend on the issue